Crisis Management Centre helps organisations prepare for and manage operational, reputational and multi-stakeholder incidents. We establish decision roles, response procedures and communication processes before an incident, then provide coordination and advisory support when an incident occurs.
Our work is adapted to the organisation, sector and operating environment. We work alongside management, legal counsel, technical specialists, insurers and public authorities where required.
We review existing plans, governance arrangements, contact lists, escalation criteria and response resources. The review identifies unclear responsibilities, missing information and practical issues that could delay a response.
We develop or update crisis management plans, team structures, decision authorities, escalation procedures and response checklists. Plans are designed for use during an incident rather than as policy documents that remain unused.
During an active incident, we can support the crisis management team with meeting structure, decision logs, stakeholder priorities, communication coordination and action tracking. Technical, legal and regulatory decisions remain with the relevant qualified advisers and responsible officers.
After the immediate response, we document what occurred, review decisions and identify changes required in plans, training, systems and governance.
Work may cover cyber incidents, data breaches, operational disruption, regulatory matters, workplace incidents, leadership issues, misinformation and reputational events. Specialist technical, legal, safety or investigative support may also be required.
Either. Preparation work is most effective before an incident, but support can also begin during an active response when an organisation needs additional structure or coordination.
The membership depends on the incident. It commonly includes senior management and representatives from operations, risk, communications, legal, security, technology, human resources and business continuity.
No. Crisis Management Centre coordinates response and communications work. Legal obligations and regulatory decisions should be assessed by qualified legal counsel and the organisation’s responsible officers.
Schedule a consultation to discuss your plans, response structure or a current incident.
Provide your contact details and a short description. The form will open an email addressed to Crisis Management Centre.
Level 35-02 (East Wing), Q Sentral
2A Jalan Stesen Sentral 2
50470 Kuala Lumpur, Malaysia
